Help for banned account

It is a pleasure to be part of this community. Anyone know how to unblock a banned account? It is an account of a Marvel game: contest of champions. The account is Neon1001. I have contacted the staff, but they say it cannot be unlocked. However, the account is still active when viewed by other users, but I can no longer log in … Thanks to those who will be able to help me

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If the game administrators can’t or won’t help you unlock it there is no one here who can.